Return Eligibility
- To receive a full refund on eligible returns, all items must be unworn, unused, unwashed, and in the same condition you received them within a 30 day window.
- If an item is returned to us damaged, worn, or in an unsuitable condition, we will not be able to issue a refund. All items are inspected upon return.
- Hang tags must remain attached (if applicable).
Non-Returnable/Non-Exchangeable Items
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Sale items are final sale and cannot be returned or exchanged.
- Items purchased with a discount code are final sale
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Gift cards cannot be returned or exchanged.
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Drinkware (bottles, cups) cannot be returned for hygiene and safety reasons.
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Socks cannot be returned.
Refunds
- Refunds will be issued to the original method of payment.
- In certain cases, refunds may be provided as an SRAMnation gift card.
- Refund methods may vary based on applicable local laws.
Terms & Conditions
- All returns are handled on a case-by-case basis to ensure the best experience for our riders.
- We reserve the right to determine whether an item qualifies as unworn and unwashed.
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Fraud & Abuse: Excessive or unreasonable returns may result in refusal of future returns or transactions.
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Extended Returns: At our discretion, returns beyond the 30-day window or without proof of purchase may be refunded as an SRAMnation gift card or according to applicable local laws.
- All returns are handled on a case-by-case basis to ensure the best experience for our riders.
SRAM-ROCKSHOX-ZIPP-TIME and other
SRAM brand
technical support can be located
HERE. The 'contact us' box below is only for SRAMnation Merchandise sold here, not for technical or dealer support-head to those links for support of our components and we will get back to you asap!
